Terms of service
Last Updated: June 11th, 2026
1. Who We Are
Velox Growth Ltd ("Velox Growth", "we", "us") is a company registered in England & Wales, company number 17173717, with registered office at 30 Winders Road, SW11 3HB, London, United Kingdom. Contact: support@veloxgrowth.com.
2. Acceptance of Terms
By accessing or using veloxgrowth.com (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to all of these Terms, do not use the Service.
3. Description of Service
Velox Growth provides a paid membership programme for e-commerce founders, including video course content, marketing tools and templates, audits, and an AI-powered assistant providing information and guidance on marketing and business activities (together, the "Membership").
4. Membership, Billing & Renewal
4.1. Membership is provided on a subscription basis and renews automatically at the end of each billing period (monthly or annually, as selected at purchase) unless cancelled in accordance with Section 5.
4.2. Fees are charged in advance via our third-party payment processor. You authorise us to charge your payment method on each renewal date.
4.3. We may change Membership fees with at least 30 days' notice. Changes apply from your next renewal. If you do not agree, you may cancel before the change takes effect.
4.4. Failure of payment may result in suspension or termination of access.
5. Cancellation & Refunds
5.1. Memberships renew automatically. To avoid being charged for the next billing period, you must cancel before your renewal date, via your account settings or by emailing support@veloxgrowth.com.
5.2. Cancellation takes effect at the end of the current billing period. You retain access until that date. No pro-rata refunds are given for partial periods.
5.3. By purchasing, you request and consent to immediate access to digital content and acknowledge that, to the extent permitted by law, you thereby waive your statutory 14-day cancellation right under the Consumer Contracts Regulations 2013.
5.4. Except where required by law, fees already paid are non-refundable and any refund is at the sole discretion of Velox Growth Ltd.
6. Accounts
6.1. Membership is personal to you. One account per member. You must not share login credentials or allow others to access the Service through your account.
6.2. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.
6.3. We may suspend or terminate your account, without refund, if you breach these Terms, including account sharing or misuse of materials.
7. AI Assistant & Tools Disclaimer
7.1. The AI assistant and any tools, audits, or generated outputs provide general information and educational guidance only. Outputs may be inaccurate, incomplete, or out of date.
7.2. Nothing provided through the Service constitutes professional, financial, legal, tax, or investment advice. You are solely responsible for decisions you make, including advertising spend and business decisions, and should seek independent professional advice where appropriate.
7.3. Where you upload data (e.g. advertising or email account exports) for analysis, you warrant that you have the right to share that data and that it does not infringe any third party's rights.
7.4. We may modify, rate-limit, suspend, or discontinue AI features at any time.
8. No Guarantee of Results
The Service is educational. We make no guarantee of any particular outcome, including revenue, profit, return on ad spend, traffic, or business growth. Results depend on factors outside our control, and results experienced by other members or shown in testimonials are not typical or guaranteed.
9. Intellectual Property
9.1. All course content, videos, frameworks, tools, templates, prompts, software, and materials are the property of Velox Growth Ltd or its licensors.
9.2. We grant you a personal, non-exclusive, non-transferable, revocable licence to access the materials for your own business use during your Membership.
9.3. You must not copy, share, resell, redistribute, publish, scrape, or create derivative works or competing products from any materials. This restriction survives cancellation or termination.
10. User Obligations
You agree not to misuse the Service or help anyone else do so. You agree not to: use the Service for any unlawful purpose; access or attempt to access the Service other than through the interface we provide; attempt to extract, reverse-engineer, or misuse the AI assistant or underlying systems; or interfere with the operation or security of the Service.
11. Service Availability
The Service depends on third-party providers (including hosting, video streaming, payment processing, and AI providers). We do not guarantee uninterrupted or error-free availability and may carry out maintenance, updates, or changes to content and features at any time.
12. Privacy Policy
Your use of the Service is also governed by our Privacy Policy, incorporated by reference into these Terms. Conversations with the AI assistant may be logged and reviewed to operate, secure, and improve the Service, as described in the Privacy Policy.
13. Limitation of Liability
13.1. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded under English law. If you are a consumer, nothing in these Terms affects your statutory rights.
13.2. Subject to 13.1, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or business opportunity, arising from your use of or inability to use the Service, including reliance on AI assistant outputs.
13.3. Subject to 13.1, our total aggregate liability arising out of or in connection with the Service shall not exceed the fees you paid to us in the 12 months preceding the event giving rise to the claim.
14. Changes to Terms
We may modify or replace these Terms at any time at our sole discretion. If a revision is material, we will provide at least 30 days' notice before the new terms take effect, by email or notice on the Service. Continued use after changes take effect constitutes acceptance.
15. Termination
We may suspend or terminate your access immediately for breach of these Terms. Sections 5.4, 9, 13, and 16 survive termination.
16. Governing Law
These Terms are governed by the laws of England & Wales, and the courts of England & Wales have exclusive jurisdiction, except that consumers resident elsewhere may have rights under local mandatory laws.
17. Contact
Questions: support@veloxgrowth.com.